Terms and Conditions

Last Updated: June 2026

By accessing this webpage, you are agreeing to be bound by these Terms and Conditions (“Terms”) in a legally binding agreement between us (“Faunicle Wellness”, “us”, “we”, or “our”) and the User (“you” or “your”). Please read these Terms carefully before accessing or using the Website or Platform. If you do not agree to these Terms, you may not access the Platform.

We reserve the right to update and change these Terms and Conditions by posting updates and changes to the Platform. You are advised to check the Terms and Conditions from time to time for any updates or changes that may impact you. If at any point such amendments are not acceptable to you, we advise you to cease using the Platform.

1. Eligibility

You hereby represent and warrant that you have the right, power, and authority to agree to these Terms, to become a party to a legally binding agreement, and to perform your obligations hereunder.

2. Definitions

“Payment Instrument” includes credit card, debit card, bank account, prepaid payment instrument, Unified Payment Interface (UPI), Immediate Payment Service (IMPS), or any other methods of payments which shall be developed, added, or deployed by banks and financial institutions from time to time.
“Platform” refers to the website, Shopify storefront, or online platform where Faunicle Wellness offers its products or services and where a Transaction may be initiated.
“Transaction” refers to the order or request placed by the User with Faunicle Wellness to purchase the products listed on the Platform by paying the Transaction Amount.
“Transaction Amount” means the total amount paid by the User in connection with a Transaction.
“User/Users” means any person availing or purchasing the products offered on the Platform.
“Website” means the official online domain for Faunicle Wellness or its official mobile application.

3. Merchant’s Rights & Data Usage

You agree that we may collect, store, and share the information provided by you in order to deliver the products availed by you on our Platform and/or contact you in relation to the execution and tracking of the same. All personal data handled will be treated in accordance with applicable data protection guidelines.

4. Your Responsibilities

You agree to provide us with true, complete, and up-to-date information about yourself as required for the purpose of completing Transactions. This information includes, but is not limited to, personal details such as your name, email address, phone number, delivery/billing address, age, and gender, as well as accurate payment information required to complete the transaction.

5. Prohibited Actions

You may not access or use the Platform for any purpose other than that for which we make the Platform available. As a User of the Platform, you agree not to:

Systematically retrieve data or other content from the Platform to create or compile a database or directory without written permission from us.
Circumvent, disable, or otherwise interfere with security-related features of the Platform.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as passwords.
Engage in any automated use of the system, such as using scripts, data mining, robots, or similar data gathering and extraction tools.
Attempt to impersonate another user or person.
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up a part of the Platform.
Upload or transmit viruses, Trojan horses, or other malicious material, including excessive use of capital letters and spamming (continuous posting of repetitive text).
Disparage, tarnish, or otherwise harm, in our sole opinion, us and/or the Platform.
Use the Platform in a manner inconsistent with any applicable laws or regulations.

6. Limitation of Liability & Indemnity

Defective Products: The User agrees that the sole recourse they have in the event of receiving a defective product, a deficiency in service, or a product that does not match the provided description is to initiate the return/refund process, which will be subject to the official Faunicle Wellness Refund Policy. We hereby expressly disclaim any further liability to you for any indirect losses.
Indemnity: The User shall indemnify and hold harmless Faunicle Wellness and its affiliates, agents, and representatives from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses incurred or sustained by reason of or arising out of any breach or alleged breach of any of the terms herein by the User.

7. Guidelines for Product Reviews

We may provide areas on the Platform for you to leave product reviews or ratings. When posting a review, you must comply with the following criteria:

You must have firsthand experience with the Faunicle Wellness product being reviewed.
Your reviews must not contain offensive profanity, or abusive, racist, offensive, or hate language.
Your reviews must not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
You must not post any false, misleading, or intentionally malicious statements.
You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We reserve the right to accept, reject, or remove reviews in our sole discretion. By posting a review, you grant Faunicle Wellness a perpetual, non-exclusive, worldwide, royalty-free, assignable, and sublicensable right and license to reproduce, modify, translate, display, and/or distribute all content relating to the reviews for marketing or operational purposes.

8. Governing Law & Dispute Resolution

Jurisdiction: These terms of use, their subject matter, and their formation are governed by the laws of India. You and Faunicle Wellness both agree that the courts of Uttar Pradesh, India will have exclusive jurisdiction over any legal dispute.
Arbitration: Any dispute or claim arising out of or relating to these Terms or their breach shall be referred to and finally resolved by arbitration in Gorakhpur, Uttar Pradesh in accordance with the Arbitration and Conciliation Act, 1996.
Within 30 days of the issue of a notice of a Dispute, both parties shall mutually agree on the appointment of a sole arbitrator. If mutual agreement is not reached, the sole arbitrator will be appointed in accordance with the Act.
The seat of arbitration shall be Uttar Pradesh, India, and the proceedings shall be conducted securely in the English language. The decision of the arbitrator shall be final and binding on all parties hereto.

9. Disclaimer

Upon initiating a Transaction, you are entering into a legally binding contract with Faunicle Wellness to purchase products, and you shall pay the listed price through legitimate and legal sources of funds.

We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of a User’s Payment Instrument. All payments undertaken by you are subject to your own risk and volition. We shall not be liable for any loss or damage occurring to you arising directly or indirectly due to the decline of authorization for any Transaction, platform malfunctions, errors, or technical bugs. You are responsible for configuring your own information technology and virus protection software to safely access our Platform.

10. Grievance Redressal & Contact

If you have any questions, concerns, double-debit checkout errors, or complaints regarding a product transaction, delivery, or refund request, please reach out directly to our support team:

Email: faunicle@gmail.com